OUR PROCESS
How to Place a Wholesale Pet Product Order
PetPawJoy is a pet product brand and manufacturer supporting wholesale, private-label and custom product orders.
Our wholesale pet product order process starts with your buying list. We review your product choices and quantities, confirm the quote and any approvals needed, then coordinate production, quality checks, packing, and dispatch.
HOW WE WORK
From your first inquiry to dispatch
Start with a product from our range or share an idea for a custom project. We’ll review your requirements, prepare a quote and confirm the details with you before bulk production.
01 . Send Your Buying List
Share product names or links, quantities, your delivery destination, and any logo or packaging requirements.
02 · Review options and pricing
We review the selected models, quantities, customization, and packaging. Your quotation sets out the pricing, minimum quantities, and estimated lead times.
03 · Confirm Samples and Approvals
For custom projects, we will confirm whether technical drawings, tooling or product samples are required. Confirm any required sample and artwork approvals in writing.
04 · Begin bulk production
Bulk production begins once the order details and any required approvals are confirmed in writing.
05 · Review Product Quality
We compare selected items with the agreed specifications. Checks can cover product finish, assembly, logo placement, and packaging.
06 · Pack and Prepare for Dispatch
We confirm carton details and applicable shipping documents against the agreed packing and delivery requirements.
BEFORE BULK PRODUCTION
What to Confirm Before Approving Your Order
Review the quotation and product specifications together. Check that the models, quantities, and any customization or packing details match what you intend to order.
| Approval item | What to check |
|---|---|
| Product and quantity | Confirm the model, size, color, and quantity on each line. List quantities separately for each version, such as compact and wide-head slicker brushes. |
| Product specifications | Confirm the materials, dimensions, and included parts. For slicker brushes, review the head shape, pin layout, and handle finish. |
| Artwork and packaging | Review the logo size and placement, along with any box, label, barcode, or insert artwork included in the quotation. |
| Sample approval | If a sample is required, compare it with the agreed specifications and confirm your approval in writing. |
Note:
Changes made after quotation or approval may affect pricing, minimum quantities, tooling, packaging and lead time. Production should begin only after the revised details are confirmed in writing.
SAMPLE TERMS AND APPROVAL
Samples and Approval
Standard and customized samples may be available depending on the selected product. Your quotation will confirm the applicable sample terms. Bulk production begins only after any required sample and artwork approvals are confirmed in writing.
| Sample information | What the quotation confirms |
|---|---|
| Sample cost | The cost of a standard or customized sample, as applicable |
| Sample lead time | The estimated time to prepare the sample |
| Sample shipping | The courier cost and who pays it |
| Sample fee credit | Whether the sample fee can be credited toward the bulk order |
| Revisions | Whether changes or additional samples incur extra charges |
ORDER TIMING AND DISPATCH
Confirm Production, Packing and Shipping Details
Production lead time does not include international shipping time. Review the estimated schedule and confirm how your order will be packed, where it will ship, and which documents are needed.
| Milestone | What the quotation should show |
|---|---|
| Sample lead time | Estimated sample preparation time, where applicable |
| Bulk production lead time | Estimated production time after the required approvals |
| Packing completion | Expected date the order will be packed and ready for dispatch |
| International shipping time | Estimated transit time under the agreed shipping terms |
BEFORE YOUR ORDER SHIPS
Confirm how your order will be packed and shipped
Before dispatch, review how your products will be packed, what should appear on the outer cartons and who will arrange pickup or delivery. Share any receiving requirements with your order details so they can be reviewed before packing.
| Detail | What to confirm |
|---|---|
| Units per carton and carton markings | Pack quantities by model or variant, plus any agreed item codes, barcodes, or purchase order references |
| Shipping terms | The agreed Incoterm or other shipping terms, including who arranges pickup or delivery |
| Destination | The destination port or full delivery address |
| Carton count | Total number of shipping cartons |
| Carton dimensions | Confirmed dimensions for each carton type |
| Carton weight | Gross and net weight for each carton type |
| Packing list | Confirm that a packing list will be supplied where applicable |
| Commercial invoice | Confirm that a commercial invoice will be supplied where applicable |
| Other documents | Confirm any export or product documents required for the destination market |
WHOLESALE ORDER QUESTIONS
Questions about your wholesale order
Find out what you can send to start an inquiry, how sample changes are handled, and what to confirm before dispatch.
Yes. Send the photo with your target quantity, destination, and the product details that matter to you. We’ll review available options and confirm what would be needed for a custom project.
Send the revised details so we can review any effect on pricing, minimum quantities, tooling, packaging, or lead time. Confirm the updated details in writing before production begins.
Customized samples may be available depending on the product. Your quotation will confirm the sample cost, estimated preparation time, courier charges, and whether the sample fee can be credited toward the bulk order.
Send written feedback on what needs to change. We’ll confirm any additional charges and timing for revisions. Any required sample and artwork approvals must be confirmed in writing before bulk production begins.
The quotation should show production lead time and estimated international shipping time separately, alongside sample timing and expected packing completion where applicable.
Share your forwarder’s details and pickup requirements so we can confirm the arrangement under the agreed shipping terms.
START YOUR WHOLESALE ORDER
Ready to share your product requirements?
Send your product links, reference photos, or buying list with the quantity for each item and your delivery destination. Include any sample, logo, or packaging requirements so we can review them when preparing your quote.