BUYER HELP CENTER
Wholesale Pet Supplies Frequently Asked Questions
Find answers about choosing pet products, meeting the 100-piece minimum order quantity, adding your logo, approving samples, and planning delivery.
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Products & Selection
Compare product categories and models.
Quantities & Quotations
Check minimum quantities and what to include in a quote request.
Customization & Artwork
Ask about logos, product colors, and artwork approval.
Samples & Production
See what to review before bulk production.
Packaging & Quality
Explore retail packaging and order checks.
Delivery & International Orders
Share your destination and review shipping arrangements.
Products & Selection
Explore the range and narrow down the models that fit your assortment.
Explore slicker brushes and other grooming tools, feeding and watering supplies, pet toys, collars, leashes, harnesses, and selected daily-care accessories.
Yes. Send one buying list with the models and quantities you want so we can review the assortment together.
Share the coat types and pet sizes you’re buying for. We can review available head shapes, pin layouts, and handle styles with you.
Quantities & Quotations
Get your quantities and delivery details ready before requesting pricing.
The MOQ is 100 pieces. Share your preferred models, colors, and quantities so we can review the breakdown for your order.
Include product names, links or model references, the quantity for each item, and the delivery country. Add any logo or packaging requirements and your target delivery date if you have one.
Yes. Use Upload Your Buying List to send your spreadsheet or PDF with product references and quantities.
Customization & Artwork
Discuss where your logo will appear and how the finished product should look.
Logo options depend on the model and material. Share your logo and preferred placement so we can review suitable options.
Send your logo file and any brand guidelines you have. If you already have a vector version, include it along with your preferred placement and size.
Share a color reference or swatch. We’ll review the available options for the selected model and material.
Samples & Production
Review the model and any custom details before approving the bulk order.
Ask about sample availability for your chosen model. We can confirm the sample type, cost, and timing for your request.
Confirm the model, quantities, and specifications. For customized orders, review the logo placement, packaging artwork, and sample where applicable.
Timing depends on the model, quantity, and customization. Share your target date so we can discuss the estimated schedule during quotation.
Packaging & Quality
Review how your products will be presented and what can be checked before dispatch.
Depending on the model, options can include printed boxes, hang cards, labels, and inserts.
Checks can cover dimensions, finish, assembly, logo placement, labels, and packing against the approved order specifications.
Include your inspection criteria or documentation requirements in the inquiry so we can review what can be provided.
Delivery & International Orders
Share your destination early so delivery and carton requirements can be reviewed with your order.
Include the destination country, city, postal code, and target delivery date. If you work with a freight forwarder, include any relevant instructions.
Review the delivery terms in your quotation to see which charges are included.
Share the full buying list so we can review packing and shipment consolidation for the selected products.
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Ask about a specific model, share your buying list, or tell us where your order needs to ship.